Detect hesitation
A buyer pauses, leaves a checkout open, or runs into a question. Janine uses the available checkout context to understand what is holding them back.
AI abandoned cart recovery for Shopify
Janine answers the questions holding buyers back, helps them finish checkout, and follows up after they leave—through personalized conversations.
How it works
Turn a stalled checkout into a conversation.
Help while the buyer is still there. Follow up when they leave. Both start with understanding the question behind the abandoned cart.
Answer the question
Use a conversation to address product fit, shipping, returns, or payment options, with answers grounded in your store’s catalog and policies.
Help complete checkout
Guide the buyer back to their cart. Follow-up depends on available contact details, permissions, and the channels enabled for your store.
Explore the conversations
What’s stopping the purchase?
Choose a situation to see how Janine helps. Each example shows a different reason a Shopify buyer might hesitate.
Illustrative demo. Messages, products, and checkout actions are examples.
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Merchant results
A natural products brand lifted conversion 9%.
Explore this merchant’s case study to see the checkout challenge and Freway’s approach.
Choosing a recovery approach
A reminder brings them back. An answer helps them decide.
Scheduled messages and buyer conversations serve different purposes. Consider what your shoppers need to finish checkout.
Scheduled reminders
Send a message at a configured point after abandonment. Give the shopper a reason and a link to return to checkout.
Conversational recovery
Respond to the buyer’s question, use product and checkout context, and help them take the next step toward a completed purchase.
After checkout, keep the conversation going with Janine’s Lifecycle Agent.
Before you get started
Shopify cart recovery questions, answered.
What is AI abandoned cart recovery?
AI abandoned cart recovery uses conversations to help shoppers finish purchases they left incomplete. Janine can respond to the specific question behind a stalled checkout, such as product fit or delivery, and help the buyer return to their cart.
Does Janine help before or after a shopper leaves?
Both. Checkout assistance answers questions while a buyer is still shopping. Recovery follows up after an incomplete checkout when contact details, permissions, and an enabled channel are available. The examples above show these different moments.
How do I set up Freway on Shopify?
Start with a demo of your store’s checkout and recovery needs. We review the Shopify setup, product and policy information, and channels for your plan. The team confirms the integration requirements for your store before activation.
Which channels can I use for cart recovery?
Freway supports email, SMS, WhatsApp, voice, and in-checkout chat across its plans. Channel availability depends on your plan and integration. Outreach also depends on the contact information and permissions available for each buyer.
How is Freway priced?
Pricing combines a monthly base fee with commission on checkouts Janine closes. Plans differ by channel access and capabilities. Review current plans and the pricing methodology for details about which checkouts count.
See plans and pricingHow can I measure cart recovery results?
Review completed checkouts, the conversations and channels involved, and the associated revenue. Compare results against your store’s baseline and keep checkout completion separate from message opens or clicks. Freway’s methodology explains the measurement approach.
Read the methodologySee what’s holding your buyers back.
Walk through your store’s checkout and recovery opportunities with Freway.